Privacy Policy sk96

1. Introduction

sk96 ("we", "our platform") is an online gambling platform operating under international licensing. This Privacy Policy governs how we manage the personal information you provide or that we collect when you register, log in, make a deposit, use gaming services, or interact with any part of the sk96 website.

By using sk96 services, you agree to the collection and use of information as described in this document. If you do not agree with any part of this policy, please stop using our platform and contact the support team to close your account.

2. Information We Collect

sk96 collects several categories of information depending on how you interact with our platform. This information is collected directly from you, automatically through our systems, or through legitimate third parties.

Information You Provide Directly

• Account registration information: username, password (in encrypted form), email address and mobile phone number.
• Identity verification information: identity card number (MyKad) or relevant documents required for the KYC (Know Your Customer) process in accordance with our international licensing requirements.
• Payment information: e-wallet details (Touch 'n Go, Boost, ShopeePay), DuitNow information, bank account details for FPX, and crypto wallet addresses (USDT, BTC, ETH).
• Support communications: content of live chat sessions and email correspondence with our customer service team.

Information Collected Automatically

• Technical data: IP address, web browser type, device operating system, and application version used.
• Gaming activity data: game session records, login dates and times, deposit and withdrawal history, and platform usage patterns.
• Cookie data: session information, language preferences, and settings you save on our platform.
• Approximate location data: general location information derived from your IP address, not precise GPS location.

3. How We Use Your Data

All information collected is used solely for the purpose of operating and improving sk96 services. We do not use your data for unrelated purposes without your consent.

• Account management: creating, verifying and managing your member account, including processing logins and password arrangements.
• Financial transaction processing: managing deposits from RM10 and above and withdrawals processed within 15 minutes to 2 hours through all supported payment methods.
• Security and verification: identifying and preventing fraud, money laundering, or other unauthorised activities that could compromise platform security.
• Customer support: enabling our support team to provide 24/7 assistance in Bahasa Melayu and English via live chat and email.
• Legal compliance: meeting international licensing requirements, including KYC and AML (Anti-Money Laundering) compliance obligations.
• Platform improvement: analysing aggregated usage patterns to improve the performance, usability and overall experience of the sk96 platform.
• Service communications: sending important notifications related to your account, transactions, and policy changes.

4. Information Sharing

sk96 takes a strict approach to sharing members' personal data. We do not sell, rent or trade your information to any outside party. However, there are limited situations where data sharing is necessary:

• Payment service providers: required transaction information is shared with payment processors supporting Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto networks to complete your transactions.
• Legal obligations: if required by an enforcement body, court, or authority with valid jurisdiction, we may need to disclose certain information.
• Security protection: in cases of confirmed fraud or criminal activity, relevant information may be shared with the appropriate authorities.
• Technology providers: infrastructure and technical service providers that help operate the sk96 platform are bound by strict confidentiality agreements.

5. Data Security

sk96 invests in comprehensive security infrastructure to protect your personal data from unauthorised access, loss, misuse or disclosure. The security measures we employ include:

• Encryption of data in transit using the latest TLS 1.3 protocol for all communications between your browser and sk96 servers.
• Encryption of data at rest using AES-256 standards for all sensitive information stored in our databases.
• Intrusion detection systems that monitor incoming traffic in real time to identify and block cyber threats.
• Regular security audits by independent third parties to identify and patch any vulnerabilities.
• Role-based access controls ensuring staff can only access data relevant to their responsibilities.
• Two-factor authentication (2FA) available for member accounts as an additional layer of protection.

While we take all reasonable steps, no digital system can be guaranteed 100% secure. We encourage members to use strong passwords, not share login details, and notify us immediately if there is any suspicious activity on your account.

6. Cookies and Tracking Technologies

The sk96 platform uses cookies and similar technologies to improve the user experience, enable core functions, and understand aggregated usage patterns. Cookies are small text files stored on your device when you visit our website.

• Session cookies: required to maintain your login status during an active session. These cookies are deleted when you close your browser.
• Preference cookies: store your choices such as display language and interface settings for your convenience on subsequent visits.
• Analytics cookies: used internally to understand which parts of the platform are most frequently used, helping us improve our services.
• Security cookies: help detect suspicious login attempts and protect your account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality, including the ability to log in to your account.

7. Data Storage and Deletion

sk96 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods are also determined by legal requirements and our international licensing compliance obligations.

• Active account data: retained for as long as your account is active and for a set period after account closure to fulfil legal obligations.
• Financial transaction records: kept for the period required by international financial regulations for audit and AML compliance purposes.
• Support communication logs: retained for a reasonable period for reference and service quality improvement purposes.
• Inactive accounts: data related to inactive accounts may be deleted after a set period, following notice given to you.

When data is no longer needed, it will be securely deleted or anonymised using procedures that ensure the information cannot be recovered.

8. Your Rights

As a user of the sk96 platform and as an individual whose data we manage, you have several rights regarding your personal information:

• Right to access: you may request a copy of the personal data we hold about you.
• Right to rectification: if there are any errors or inaccuracies in your data, you may request a correction.
• Right to erasure: you may request the deletion of your personal data, subject to legal obligations that may prevent immediate deletion.
• Right to object: you may object to the use of your data for certain purposes unrelated to the delivery of our core services.
• Right to data portability: you may request your data in a machine-readable format for transfer to another platform.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time.

9. Minors and Age Restrictions

The sk96 platform is intended solely for individuals aged 21 and above. We do not target, collect or process data from individuals below the specified age. This is a non-negotiable policy.

During the registration and account verification process, we take reasonable steps to confirm that applicants meet the minimum age requirement. If we find that a person under the age of 21 has registered an account, that account will be suspended immediately and all related data will be deleted in accordance with legal requirements.

10. Changes to the Privacy Policy

sk96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendment will take effect immediately upon being published on this website.

When significant changes occur, we will notify registered members via email or a notice displayed prominently on our platform before the changes take effect. We encourage you to review this page periodically to ensure you are always aware of the latest content of this policy.

Continued use of the sk96 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. The "Effective Date" at the top of this document will be updated each time an amendment is made.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal data, the sk96 team is ready to assist you through the following channels:

• 24/7 live chat: available directly through the sk96 platform, handled by support agents in Malay and English.
• Support email: send your enquiry to our support email address and we will respond within a reasonable timeframe.

For formal requests relating to privacy rights such as data access, rectification or deletion, please clearly state the type of request and include sufficient information for us to verify your identity before processing the request.